Policies
Many guests look forward to their salon experience as "pampering time" so for the enjoyement of other guests, we ask that you put your cellular devices on vibrate and refrain from taking calls in service areas.
SERVICE GUARANTEE
Our entire team takes pride in all of the services we provide. If for any reason you are unsatisfied with your service, inform a member of our front desk team or please call us within three days of your appointment and we will be happy to schedule a new appointment, within a week of your original service, at no charge. No refunds will be given on any services. It is highly recommended that you use the prescribed shampoo and conditioner as well as styling products to ensure lasting results. Consultations are always recommended to achieve expectations.
RESERVATION DEPOSITS
Online appointments and appointments made for multiple services will require a 50% deposit. First time customers will be require to have a valid credit card on file to make appointment.
CANCELLATION POLICY
We reserved your appointment time just for you. Should you need to reschedule or cancel your appointment, we kindly ask for a 48-hour notice so that we can schedule another guest and keep our service providers booked. For cancellation with less than 48 hours notice, you may be charged 50% of your service. For no-call, no-show, there will be 100% charge for your service.
APPOINTMENT CONFIRMATION
We require a cellphone number and an active email address when booking your reservation. Email and cellphone will be used for appointment confirmation. The confirmations are made at least 48 hours prior to your appointment. Should you need to cancel, please refer to our cancellation policy above.
Appointments cancelled with less than a 24-hour notice are subject to a charge of 50% of the total services cancelled. No shows without a phone call, or those cancelling within four hours of any appointment will be charged a 100% cancellation charge. The charges will be applied to the credit card or gift card used to confirm your appointment. If there is no credit card or gift card on file, payment will be required prior to or on arrival of your future appointment.
Payment in advance may be required for those with a history of no shows or cancelled appointments without 24-hour advance notice. Thank you for your understanding.
LATE POLICY
Should you be running late, we will hold your appointment for 15 minutes provided we hear from you. If you are more than 15 minutes late, the service will be adapted to the time left and the full amount will be charged.
PAYMENT METHODS
We accept cash, gift cards, gift certificates, Visa, MasterCard and American Express. Please note that gratuity cannot be added to credit card charges or gift certificates.
Gratuity
Gratuities must be done in cash as it cannot be added to credit charges or gift certificate.
GIFT CARDS
Gift cards are available for purchase in store and can be redeemed for services. No refunds or change will be given on gift cards. Gift cards cannot be used for gratuities. Refer to gratuity policy above. Gift cards do not expire and there are no fees. If you are using a gift card for payment, please let our front desk staff know when you arrive for your appointment.
PROMOTIONAL GIFT CERTIFICATES
We are often asked for donations and are happy to help when we can. These gift certificates are only valid for the services listed on the gift certificate. These gift certificates do expire and have an expiration date on them.
Appointment only
We suggest that you give us a call and we can tell you what times are currently available for that day, and you are welcome to visit our online booking system.
PRODUCT RETURNS
Products not opened or used will be accepted for refund within seven days of purchase with receipt. Products returned due to allergy issues will be returned to Aveda with an in-store credit given.